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1. Information We Collect

We may collect information such as your name, email address, phone number, delivery address, and order details when you create an account, place an order, contact us, or subscribe to our newsletter. We may also collect basic browsing information through cookies to improve your shopping experience.

2. How We Use Your Information

Your information is used to process and deliver orders, provide order confirmations, communicate important updates, respond to customer inquiries, manage returns, and improve our products and shopping services.

3. Order & Delivery Information

We use your name, phone number, and delivery address to fulfill your orders and arrange delivery. This information may be shared with the relevant delivery service only when necessary to complete your order.

4. Cash on Delivery

Smart Cart House offers COD (Cash on Delivery) on eligible products and locations. We may collect and use the information required to process and fulfill COD orders, including your contact and delivery details. We do not require online payment information for COD orders.

5. Cookies & Browsing Data

We may use cookies and similar technologies to remember preferences, understand website usage, improve navigation, and provide a better shopping experience. You can manage cookie preferences through your browser settings.

6. Newsletter & Marketing

If you subscribe to our newsletter, we may use your name and email address to send shopping updates, product information, special offers, and other promotional communications. You can unsubscribe at any time using the unsubscribe option provided in our emails.

7. Information Sharing

We do not sell or rent your personal information. We may share necessary information with trusted service providers, such as delivery partners and website service providers, only when required to operate our shopping services and fulfill your orders.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate business requirements. You may also contact us regarding questions or concerns about how your information is handled.

10. Policy Updates & Contact

We may update this Privacy Policy from time to time to reflect changes in our shopping services, practices, or legal requirements. Any important updates will be posted on this page. If you have questions about this Privacy Policy or your personal information, please contact Click N Buy Point through our official contact channels.

1. Acceptance of Terms

By accessing and using Smart Cart House, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or shopping services.

2. Products and Descriptions

We make reasonable efforts to ensure that product names, descriptions, images, specifications, and availability are accurate. Product colors and appearance may vary slightly depending on your device or screen settings.

3. Product Pricing

We aim to display accurate and up-to-date product prices. Prices, discounts, offers, and product availability may change at any time without prior notice. We reserve the right to correct pricing or listing errors when necessary.

4. Orders

When you place an order, you are requesting to purchase the selected products. We reserve the right to accept, cancel, or decline an order due to product availability, incorrect information, suspected misuse, or other valid reasons. An order confirmation will be provided after successful order processing.

5. Cash on Delivery

Smart Cart House offers COD (Cash on Delivery) on eligible products and delivery locations. For COD orders, payment is collected when the order is delivered. COD availability may vary depending on the product, order value, and delivery location.

6. Shipping and Delivery

We make reasonable efforts to deliver orders within the estimated delivery period shown at checkout or communicated after ordering. Delivery times may vary depending on location, product availability, courier conditions, holidays, and other circumstances beyond our control.

7. Returns and Refunds

Eligible products may be returned within the applicable 7–14 day return window from the date of delivery. Products must generally be unused, undamaged, and returned in their original packaging with applicable tags and labels. Refunds are processed according to our Return & Refund Policy.

8. User Responsibilities

You agree to provide accurate and complete information when placing an order or using our website. You must not use the website for unlawful activities, fraudulent orders, abuse, unauthorized access, or any activity that may harm our website, customers, or services.

9. Intellectual Property

All website content, including text, graphics, logos, product information, images, designs, and other materials, belongs to Smart Cart House or its respective content providers and is protected by applicable intellectual property laws. Unauthorized copying, reproduction, or distribution is not permitted.

10. Changes and Limitation of Liability

Smart Cart House may update these Terms and Conditions from time to time to reflect changes to our products, services, or policies. We are not responsible for indirect or unforeseen losses arising from the use of our website or products, to the extent permitted by applicable law. Continued use of the website after updates means you accept the revised terms.

1. Return Window: 7–14 Days

We want you to be completely satisfied with your purchase. Eligible products may be returned within 7 to 14 days from the date of delivery, depending on the product category.

2. Eligibility Criteria

• Products must be unused, unwashed, and undamaged.
• Items should be returned in their original packaging.
• All applicable tags, labels, and accessories must be included.
• A valid order ID or proof of purchase may be required.

3. Category-Based Return Period

Home Essentials and Pets Care products generally have a 14-day return window. Personal Care and Food & Beverages products generally have a 7-day return window due to hygiene and perishability considerations. Certain products may have different return conditions.

4. Non-Returnable Products

• Activated SaaS subscriptions or licenses.
• Gift cards and memberships once activated or used.
• Personalized or customized products.
• Opened personal care products where applicable.
• Perishable food items once opened.
• Products clearly marked as Final Sale or Non-Returnable.

5. How to Request a Return

To request a return, contact our customer support team with your order ID, product details, and reason for the return. Our team will provide the applicable return instructions after reviewing your request.

6. Product Inspection

Returned products may be inspected after they are received. The item must meet the applicable return conditions before a refund or replacement is approved. Products that do not meet the eligibility requirements may be rejected.

7. Refund Process

Once an eligible returned product has been received and approved, the applicable refund will be processed within 5–7 business days. The refund process for COD orders will follow the applicable refund procedure communicated by our support team.

8. COD Orders

For orders placed using COD (Cash on Delivery), customers pay when the order is delivered. If an eligible COD order is returned and approved for a refund, our support team will provide the available refund instructions and required details.

9. Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible, preferably within 48 hours of delivery. Provide your order details and clear photos of the product and packaging so that our team can review the issue and arrange an appropriate replacement or refund where applicable.

10. Exchanges and Return Shipping

Exchanges may be available for eligible products within the applicable return window, subject to product availability. Return shipping arrangements may vary depending on the reason for the return. If the return is due to an incorrect, damaged, or defective product supplied by us, applicable return shipping assistance may be provided.